Product capability
Turn caller intent into dispatch-ready intake.
Cleiro helps callers provide service windows, emergency details, address information, and routing context before the team follows up.
Product capability
Intent moves into dispatch
Staff stays in control of the next step.
Cleiro captures and organizes the call; your team owns the customer follow-up, scheduling, and technical decisions.
Dispatch starts before the callback.
The intake does not promise a technician time by itself. It gives staff the service window, location, issue type, and priority details they need to make a scheduling decision.
Address and access
Service location, property type, and access notes are captured while the caller is engaged.
Preferred window
The caller can share availability without Cleiro overcommitting the calendar.
Queue placement
Emergency, estimate, maintenance, and callback paths can be separated for staff.
Dispatch intake
Dispatch gets enough context before scheduling.
The summary gives the dispatcher address, timing, urgency, service path, and ownership context without claiming an appointment is confirmed.
Address
Street, city, ZIP, property type, and access notes
Ready
Service window
Today, next available, or preferred appointment range
Captured
Dispatch queue
Office review, technician callback, or escalation
Assigned
Appointment intent becomes staff-owned intake.
Cleiro can capture preferred windows and constraints while your team remains responsible for confirmation.
AI
What day or time window works best for the team to follow up?
Caller
Tomorrow morning is best, but today is okay if there is an opening.
AI
I will include that with the service details for the dispatcher.
Summary
Callback requested, tomorrow morning preferred, today acceptable, dispatcher review needed.
Questions
Does Cleiro replace our receptionist?
No. Cleiro supports existing office staff by answering when they are busy, after hours, or unavailable, then sending clean follow-up context.
Can Cleiro handle urgent calls?
Cleiro can capture urgency and route according to your configured escalation rules. It should not diagnose hazards or provide unsafe instructions.
Can it book appointments?
Cleiro can collect appointment intent, preferred timing, and dispatch details. Direct scheduling depends on the approved business workflow and integrations.
Build the handoff your dispatcher needs.
Book a demo and map address capture, service windows, escalation rules, and staff confirmation steps.
Book a demo