Product capability
Answer service calls when your team is busy.
Cleiro answers missed, overflow, and after-hours calls, greets callers naturally, asks service-specific questions, and routes the next step by your rules.
Product capability
Natural call progression
Staff stays in control of the next step.
Cleiro captures and organizes the call; your team owns the customer follow-up, scheduling, and technical decisions.
The first answer sets the tone.
The call flow is built around field-service realities: urgent requests, estimate questions, existing customers, and callers who need a clear next step before your office can respond.
Service-aware greeting
The opening can reflect the business type, hours, service area, and common call reasons.
Natural progression
Cleiro asks for the service need, location, timing, and callback details in a caller-friendly order.
Human-owned outcome
Staff receive the context and decide the follow-up, schedule, quote path, or escalation.
Call summary
The office starts with usable caller context.
Staff see why the caller reached out, where service is needed, and whether the request needs a callback, dispatch review, or escalation.
Caller intent
Repair, estimate, maintenance, or urgent help
Captured
Service context
Issue, address, customer status, and timing
Structured
Next step
Callback, dispatch review, or approved escalation
Ready
What happens when Cleiro picks up.
The opening should feel like a helpful intake call, not a technical workflow or generic bot script.
AI
Thanks for calling. Are you looking for service today, an estimate, or help with an existing job?
Caller
We need someone to look at a leak under the kitchen sink.
AI
I can get the details to the team. What is the service address and best callback number?
Summary
Repair request, under-sink leak, address and callback captured, staff follow-up needed.
Questions
Does Cleiro replace our receptionist?
No. Cleiro supports existing office staff by answering when they are busy, after hours, or unavailable, then sending clean follow-up context.
Can Cleiro handle urgent calls?
Cleiro can capture urgency and route according to your configured escalation rules. It should not diagnose hazards or provide unsafe instructions.
Can it book appointments?
Cleiro can collect appointment intent, preferred timing, and dispatch details. Direct scheduling depends on the approved business workflow and integrations.
Hear how your first call would be answered.
Book a demo and walk through the greeting, intake questions, and staff handoff for your most common calls.
Book a demo