Product capability
Capture calls after the office closes.
Night, weekend, holiday, and emergency callers should not disappear into voicemail. Cleiro captures the request and applies your after-hours handoff rules.
After-hours demand needs routing, not a dead end.
Cleiro separates urgent scenarios from requests that can wait until morning, while keeping all customer communication inside the approved business workflow.
Night and weekend coverage
Callers receive a response even when normal office coverage is unavailable.
Escalation rules
Urgent categories can follow a configured route without letting the AI invent technical advice.
Morning task queue
Non-urgent requests become structured follow-up for the next business day.
Dispatch intake
The morning queue starts organized.
Staff can see which calls were urgent, which became morning callbacks, and what promises were avoided overnight.
Call time
Outside office hours, holiday, or weekend
Tagged
Urgency
Emergency signal or next-business-day request
Sorted
Handoff
Escalation route or morning callback task
Applied
A closed-office call still gets a response.
The call captures urgency and contact details while keeping service timing inside your approved rules.
AI
Thanks for calling after hours. Are you dealing with an urgent service issue right now?
Caller
The heat is out and we need someone to call us back.
AI
I can collect the details for the team. What is the address and best callback number?
Summary
After-hours no-heat call, address and callback captured, escalation rules applied.
Questions
Does Cleiro replace our receptionist?
No. Cleiro supports existing office staff by answering when they are busy, after hours, or unavailable, then sending clean follow-up context.
Can Cleiro handle urgent calls?
Cleiro can capture urgency and route according to your configured escalation rules. It should not diagnose hazards or provide unsafe instructions.
Can it book appointments?
Cleiro can collect appointment intent, preferred timing, and dispatch details. Direct scheduling depends on the approved business workflow and integrations.
Review the rules for nights and weekends.
Book a demo and map urgent categories, non-urgent callbacks, and after-hours handoff owners.
Book a demo